Shipping policy

 

Shipping Policy

Last Updated: 5-DEC-2025

Thank you for shopping with Ausie Sales. This page explains how we process, dispatch and deliver orders within Australia.

1. Where We Ship

We ship to all locations across Australia, including metro, regional and remote areas.
We currently do not ship internationally.

2. Processing Times

  • Orders are processed within 1 business day.
  • Orders placed on weekends or public holidays are processed the next business day.
  • Peak periods may require extra processing time.

A shipping confirmation email with your tracking number will be sent once your order has been dispatched.

3. Delivery Timeframes

Estimated delivery times after dispatch:

  • Standard Shipping: 2–7 business days
  • Express Shipping: 1–3 business days (where available)
  • Remote Areas: May require an extra 2–5 business days

Delivery times are estimates and may be affected by courier delays, weather or public holidays.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and chosen delivery method.
We may offer:

  • Flat-rate shipping
  • Free shipping above $100
  • Express shipping at an additional cost

All shipping charges are shown before you complete your purchase.

5. Tracking Your Order

Once your parcel ships, you’ll receive an email with your tracking number.
If tracking doesn’t update for more than 48 hours, feel free to contact us and we’ll check with the courier.

6. Damaged, Lost or Delivery Issues

Damaged Items

If your product arrives damaged, notify us within 48 hours with photos of the item and packaging.
We’ll assess the issue and arrange a refund, replacement or another suitable solution under Australian Consumer Law.

Lost Parcels

If a parcel is confirmed lost by the courier, we’ll send a replacement or issue a refund.

7. Incorrect Address or Missed Delivery

Make sure the delivery address you provide is accurate.
If a parcel is returned to us due to an incorrect address or missed delivery, we’ll contact you to arrange re-shipment.
Extra shipping charges may apply.

8. Authority to Leave (ATL)

Some carriers may leave parcels unattended if ATL is selected.
If you choose ATL, Ausie Sales is not responsible for theft or loss after the parcel is marked as delivered.
Select signature on delivery if you prefer added security.

9. Pre-Orders or Backorders

If you order an item listed as pre-order or backorder, dispatch times will be noted on the product page.
Your order will ship once all items are in stock.
If you want items shipped separately, additional fees may apply.

10. Contact Details

If you need help with shipping or tracking, reach out anytime:

Business Name: Ausie Sales
Phone: 0479 173 472
Email: ausiesales123@gmail.com
Address: 14 Pittsburg Avenue, Wellard WA 6170, Australia

We aim to reply within 24–48 hours on business days.

Australian Consumer Law (ACL)

Your rights under ACL remain fully protected.
If your order is faulty, damaged, or not as described, you’re entitled to a repair, replacement or refund.